FREQUENTLY ASKED QUESTIONS
How does your pricing work?
We sell our services in sessions. Each session is one organizer for 3 hours. We require a two session minimum but also offer larger packages. With our packages, the higher the package, the greater the discount. We can complete many sessions in one day with our highly-skilled team if needed for your project.
What does the package pricing include?
Our all-inclusive, in-home packages mean that we will handle all the aspects of your project—from space planning to donation drop off. We want you to enjoy your organized space without adding anything extra to your to-do list. Check out our services page to see a list of included services.
Does your pricing include organizing bins and product?
No, but we are happy to work with you on an estimated budget for the project, if requested. After your project is complete, we will bill you for the products used in your space. We do not uncharge for product and pass along any discounts we receive to you.
What is your cancellation policy?
We ask that you give us 48-hours before your session if a cancellation is necessary to avoid a fee (except for sickness).
How quickly can you finish my project?
It depends on our availability and your project! We LOVE to do large projects and will often "stack" our organizers. We can complete up to 8 sessions in one day (by bringing four organizers for six hours), and can also complete projects more slowly depending on what is best for everyone!
What if I need more help or have left over hours?
If you want to add additional sessions, you can do so at the same discount rate that you locked in during your first booking. We honor your discount rate for up to two months after your last session. After this, you must select a new package or pay the single session rate.
If we complete your project and you have additional hours left in your package, you can simply point us to the next space! Alternatively, we offer maintenance services to reset your spaces until your package is complete.