Privacy Policy

Last updated: November 9, 2026

Balanced with KT & Co. ("Balanced," "we," "us") is a professional home organizing business serving MetroWest Boston, Massachusetts. This policy explains what information we collect through our website and our own business apps, how we use it, and the choices you have.

Information we collect

When you fill out a form on our website, we collect the information you choose to give us. Depending on the form, this can include your name, email address, phone number, and address; details about your home, your project, and the people you live with; photos and videos of your space; how you heard about us; and, if you apply to work with us, your answers to our application questions.

When you visit our website, our website provider may automatically collect standard technical information, such as your IP address, browser type, and the pages you visit, and may use cookies that are needed for the site to work.

If you pay us online, your payment is handled by our payment processor.

How we use your information

We use your information to respond to your inquiry; to plan, schedule, and provide our services, including personalized digital plans; to send you the text messages and emails you have agreed to receive; to review job applications; to improve our services; and to meet our legal obligations.

Photos of your home

We use the photos and videos you send us to plan your project. We will not use photos of your home in our marketing without your permission.

Text messages

If you check a consent box on one of our forms, we may text you at the number you provide. Non-marketing messages are about your inquiry, appointments, and project updates. Marketing messages include offers and news, and are sent only if you separately agree to them. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not sell, rent, or share your mobile phone number or your text messaging consent with third parties or affiliates for their marketing or promotional purposes.

Emails

If you join our mailing list, you can unsubscribe at any time using the link at the bottom of any of our emails.

Our business apps and QuickBooks

Balanced runs its business with its own apps, which only Balanced's owner and the team members she gives access to can use. One of them connects to Balanced's own QuickBooks Online company, with our permission through Intuit's sign-in, so our financial reports stay current.

That connection reads our books (our chart of accounts, transactions, and reports) and keeps a copy in our secure, access-controlled database. It never changes anything in QuickBooks. The QuickBooks sign-in is stored encrypted. We use this information only to run Balanced, and we do not sell it or share it with anyone for their marketing.

The connection can be turned off at any time, in our app or in QuickBooks. When it is, the copy stops updating, and we delete it on request.

How we share your information

We do not sell your personal information. We share it only with service providers that help us run our business, such as the companies that host our website and forms, send our emails and text messages, manage scheduling, and process payments, and only so they can do that work for us. We may also share information if the law requires it.

How long we keep your information

We keep your information for as long as we need it for the purposes above, and then delete it.

Your choices

You can ask us to show you, correct, or delete the personal information we have about you by reaching out through our Contact page. You can stop text messages by replying STOP, and stop emails by using the unsubscribe link.

Security

We take reasonable steps to protect your information. No method of storing or sending information online is completely secure.

Children

Our website is not intended for children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

If you have questions about this policy, please reach out through our Contact page.